Never miss another call...

Queues
When all your phones are busy instead of giving your callers a busy tone, why not play a greeting, then place them into a queue where they are played music, told what position they are in the queue and how long they can expect to wait to be answered

Pickup Groups
Redirect a call from a ringing extension to your own extension

Unattended Switchboard (IVR)
Give your callers the choice in selecting which area of your business they wish to speak to. They will be presented with a voice menu for them to choose from.

Extensions
Previously before VoIP an extension was only able to make or receive a call, we now have the option to do many things once a call has been presented to an extension.

Call forwarding, Call recording, Call transfer, Call waiting, Voice mail, Voice mail to email, Do not Disturb and many more.

Time of Day Features
Specify how you want calls to be treated depending on the date, day of the week or the hour of the day. When you are closed you may wish to tell your callers when you opening hours are.

Route Caller by calling phone number
If you have a customer whom you wish to give special treatment to, it is possible to check where a call originated and deal with that call in a different manner. If the caller withholds their number it is also possible to test for that and again route it in a different manner

Blacklist
If you have a caller that is abusive to your staff it is possible to block that number and give call treatment to that call in any number of ways, leave it ringing, deliver it to a voicemail or forward it to an external number.